Policies

Delivery & Access Policy

How access to digital products is delivered after payment is confirmed.

Last updated: [EDIT: MM/DD/YYYY]

1. Payment confirmation

After purchase, payment is processed by Stripe. Confirmation typically arrives within minutes but may take up to [EDIT: 24 hours] in case of fraud review.

2. How you receive access

  • Info-products: we email you the link to the members area within [EDIT: 15 minutes] of payment confirmation.
  • Subscriptions: access unlocked immediately after the first payment is confirmed. New content is published [EDIT: frequency].
  • SaaS: access credentials sent by email. Immediate platform login.
  • Mentorships: onboarding form and session schedule sent by email within [EDIT: 1 business day].

3. Didn't receive access?

Check your spam/promotions folder. If after [EDIT: 30 minutes] you still haven't received anything, contact us at [EDIT: support@domain.com] with your payment receipt and the email used at checkout.

4. Access duration

  • Info-products: lifetime access to the content available on the purchase date, unless stated otherwise on the product page.
  • Subscriptions and SaaS: access throughout the contracted plan period.
  • Mentorships: access during the duration of the contracted program.

Notice: this is a generic draft. Review and adjust with the values, deadlines and clauses that apply to your operation. We recommend a review by an accountant/attorney in your LLC's jurisdiction.