Policies
Delivery & Access Policy
How access to digital products is delivered after payment is confirmed.
Last updated: [EDIT: MM/DD/YYYY]
1. Payment confirmation
After purchase, payment is processed by Stripe. Confirmation typically arrives within minutes but may take up to [EDIT: 24 hours] in case of fraud review.
2. How you receive access
- Info-products: we email you the link to the members area within [EDIT: 15 minutes] of payment confirmation.
- Subscriptions: access unlocked immediately after the first payment is confirmed. New content is published [EDIT: frequency].
- SaaS: access credentials sent by email. Immediate platform login.
- Mentorships: onboarding form and session schedule sent by email within [EDIT: 1 business day].
3. Didn't receive access?
Check your spam/promotions folder. If after [EDIT: 30 minutes] you still haven't received anything, contact us at [EDIT: support@domain.com] with your payment receipt and the email used at checkout.
4. Access duration
- Info-products: lifetime access to the content available on the purchase date, unless stated otherwise on the product page.
- Subscriptions and SaaS: access throughout the contracted plan period.
- Mentorships: access during the duration of the contracted program.
Notice: this is a generic draft. Review and adjust with the values, deadlines and clauses that apply to your operation. We recommend a review by an accountant/attorney in your LLC's jurisdiction.